> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sellauth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Invoices

> Find an invoice, read what happened to it, deliver or redeliver items, and export your sales history.

Every checkout creates an invoice, whether it was paid or not. [**Invoices**](https://dash.sellauth.com/invoices) in the dashboard is where you find them and act on the ones that need attention.

For what each status means, see [invoice statuses](/guides/checkout#invoice-statuses).

## Finding an invoice

Search accepts an invoice ID, an email address, or a transaction ID from your payment processor. Processor IDs are supported for Stripe, Square, SumUp, Mollie, Skrill, Authorize.Net, Revolut Business, Lemon Squeezy, NMI, Overpay and Whop, so a payment you can only see in the processor dashboard can still be traced back to an invoice here.

Filters narrow the list by status, by date range, by whether an invoice is archived, by whether it was processed manually, and by attribution (UTM source, medium, campaign, term, content, or referrer host).

**Archiving** takes an invoice out of the default list without deleting it. It is the practical way to clear resolved problems so the list shows only what still needs work.

## What is on an invoice

**Items.** Each line item, its status, and what was delivered.

**Payment details.** The method used, the transaction ID, and method-specific fields such as a Cash App tag and note, a Zelle recipient and memo, a Skrill e-mail and memo, a PayPal receiver email, or a crypto address and amount.

**Totals.** Subtotal, coupon and volume discounts, tax, the final total, the amount paid, and any cashback awarded.

**Customer information.** Email, IP address, country, user agent and Discord account where available, along with the session behind the purchase.

**Attribution.** How the buyer arrived, when known: the `utm_source`, `utm_medium`, `utm_campaign`, `utm_term` and `utm_content` values from the link they clicked, or the external referrer host (for example `reddit.com`) when the link carried no UTM tags. Attribution is visit scoped: the storefront keeps the last tagged click, or the first external referrer, for 30 minutes of browsing, and stamps it on any invoice created in that window. A purchase a day later from a plain visit is not attributed to the old campaign. Each value links to the invoice list filtered by it, and all six are included in CSV exports and in the API.

**Dashboard note.** A private note you can leave on the invoice for yourself or your team. Buyers never see it.

## Actions

Which actions appear depends on the invoice's status and delivery type.

| Action | Use it when |
| - | - |
| **Process** | A paid invoice needs delivering, after a custom method payment or a restock |
| **Deliver Manually** | You want to set the delivered content yourself |
| **Replace from Stock** | A delivered item was dead and should be swapped for a fresh one |
| **Replace Manually** | The replacement should be content you type in |
| **Undo Replacement** | A replacement was made in error |
| **Redo Delivery** | A dynamic webhook failed and the endpoint is now fixed |
| **Resend Email** | The buyer lost the email, or it went to the wrong address |
| **Mark as Refunded** | You refunded at the processor and want it recorded |
| **Mark as Shipped** and **Mark as Delivered** | Physical invoices, once shipped and once received |
| **Mark as In Progress** and **Mark as Completed** | Service invoices that require manual fulfillment |
| **Archive** | The invoice is resolved and should leave the default list |

Resending the email accepts a different address, which is the fix when a buyer mistypes their email at checkout.

## Blacklisting from an invoice

The invoice page can block the buyer's email, IP address and Discord ID directly, with one click each. Country, user agent and ASN can also be blocked from the customer's session details.

This is the fastest route after a chargeback or a fraudulent invoice, because you block exactly the values that invoice used. See [Blacklist and Whitelist](/guides/blacklist-and-whitelist).

## Exporting

**Export** downloads the current filtered list as a CSV, named for your shop and the date. The filters you have applied carry into the export, so you can pull a single month, a single status, or everything.

Use it for bookkeeping, for tax records, and for keeping your own copy of the sales history.

## Next steps

<CardGroup cols={2}>
  <Card title="How checkout works" icon="cart-shopping" href="/guides/checkout">
    What each invoice status means.
  </Card>

  <Card title="Refunds and chargebacks" icon="rotate-left" href="/guides/refunds">
    Recording a refund and responding to a dispute.
  </Card>

  <Card title="How delivery works" icon="truck" href="/guides/delivery">
    Why an invoice failed to deliver, and how to fix it.
  </Card>

  <Card title="Customers and balance" icon="users" href="/guides/customers">
    Customer records, store balance and cashback.
  </Card>
</CardGroup>


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