> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sellauth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Platega

> Connect Platega to accept SBP, cards and the other methods enabled on your Platega account, charged in Russian rubles.

Platega is a payment processor for Russian rubles. Buyers pay on Platega's hosted page using whichever methods are enabled on your Platega account, such as SBP or cards, then return to your store.

SellAuth charges Platega orders in RUB only. If your shop or a product uses another currency, SellAuth converts the total to RUB at checkout time and the buyer sees the RUB amount on the Platega page.

Setup needs your merchant ID and API key, plus one callback URL that you add in Platega yourself.

> [!WARNING]
>
> A Platega account has one callback URL, and it receives every event on the account. Use a separate Platega account for each SellAuth shop, and don't share one with another website.

## Connect your account

**1. Copy your credentials**

Log in to your Platega account and open **Settings**. Copy your merchant ID and API key.

**2. Add them in SellAuth**

Add Platega as a payment method in SellAuth, put the values in **Merchant ID** and **API Key**, and save.

**3. Add the callback URL**

Copy the webhook URL shown on the SellAuth payment method page. In Platega, open **Settings**, then **Callback URLs**, and add it.

> [!NOTE]
>
> Without the callback URL, orders stay pending after the buyer pays. Changing your API key in Platega also breaks callbacks until you update it in SellAuth.

## Test it

Buy something cheap from your own shop and pay it on the Platega page. The order should complete within a few seconds of the payment confirming.

## Fees and limits

All of the [shared method settings](https://docs.sellauth.com/guides/payment-methods.md#settings-shared-by-every-method) apply, including a percentage or fixed fee or discount for choosing Platega, a minimum and maximum order amount, and a custom checkout button label and icon.

Platega applies its own minimum amounts. An order outside them shows Platega's error at checkout.

A Platega payment link lasts about 15 minutes. If the buyer doesn't pay in time, or Platega rejects the payment, the order is marked as failed and the buyer can place a new one. If Platega confirms that payment afterwards, SellAuth records it as a [late payment](https://docs.sellauth.com/guides/checkout.md) for you to resolve rather than delivering it automatically.

## Refunds and disputes

Refunds are issued at Platega. SellAuth does not send them and does not change the invoice when one happens.

When Platega reports a refund or a dispute on a payment, SellAuth sends you a shop error notification and leaves the invoice as it is. Record the outcome yourself with **Mark as** on the invoice. See [Refunds and Chargebacks](https://docs.sellauth.com/guides/refunds.md).

Platega disputes don't appear under [Disputes](https://docs.sellauth.com/guides/disputes.md) in your dashboard.

## Troubleshooting

**Payments succeed but orders stay pending.** The callback URL is missing in Platega, or the merchant ID or API key in SellAuth doesn't match your Platega account. Check both, then resend the callback from your Platega dashboard.

**You got a notification saying a payment could not be confirmed.** Platega's API didn't back up the callback, or the paid amount differs from the amount requested. The order was not delivered. Check the transaction in your Platega dashboard, then complete the invoice by hand if the payment is good.

**The amount on the Platega page differs from the store.** The order was converted to RUB, which is expected.

## Next steps

> [card] [Supported payment methods](https://docs.sellauth.com/guides/payment-methods.md)
>
> Everything else you can enable.

> [card] [How checkout works](https://docs.sellauth.com/guides/checkout.md)
>
> What buyers see once Platega is live.


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