> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sellauth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Skrill (Send Money)

> Accept Skrill wallet transfers on SellAuth by forwarding Skrill's Money Received emails so payments are detected and orders process automatically.

Skrill (Send Money) accepts transfers from one Skrill wallet to another, the way a friend would send you money, and works with a personal Skrill account. SellAuth has no connection to Skrill and detects payments by reading the "Money Received" emails Skrill sends you. Once forwarding is set up, orders process automatically.

This is a different method from [Skrill Business](/guides/payment-methods/card-processors#skrill-business), which takes cards through Skrill's hosted checkout and needs a Business account.

<Warning>
  Wallet transfers carry no buyer protection, and Skrill can restrict personal accounts that show a commercial pattern. Keep a second payment method enabled so a restriction does not stop the shop taking payments.
</Warning>

## Settings

**Skrill e-mail.** The e-mail address of your Skrill account. Buyers send money to this address, and it must be the same mailbox you forward Skrill notifications from, since that is how forwarded mail is recognised.

**Additional information.** Optional text shown on the payment page, for example the name on your Skrill account, in case Skrill asks the sender to confirm the recipient.

**Underpay percentage.** When the buyer sends a different currency than your wallet holds, Skrill converts it and keeps a conversion fee, so the amount that arrives can be slightly under the invoice. A payment within this percentage of the invoice total still completes the order. The default is 5%.

**Override memos.** SellAuth gives each buyer a memo to attach to the transfer so the payment can be matched to an invoice. You can replace the generated memos with your own comma-separated list. Memos that resemble ordinary personal transfers draw less attention than memos that read like a purchase. If you supply fewer memos than are needed, SellAuth combines them to produce more. Business plan only.

## Set up email forwarding

Payments are not detected until this is done. The steps below are for Gmail, and other providers have the same features under different names.

<Steps>
  <Step title="Add the forwarding address">
    In Gmail, open **Settings > See all settings > Forwarding and POP/IMAP** and click **Add a forwarding address**. Enter `payments@sellauth.com`.
  </Step>

  <Step title="Confirm the forwarding request">
    Gmail emails a confirmation to that address. SellAuth returns it to you automatically. Check your spam folder if it does not appear, then click the link inside to confirm.
  </Step>

  <Step title="Create a filter">
    Back in **Forwarding and POP/IMAP**, create a filter. In the **From** field enter `no-reply@email.skrill.com`, the address Skrill sends notifications from. Click **Create filter**.
  </Step>

  <Step title="Forward matching mail">
    Tick **Forward it to** and choose `payments@sellauth.com`. Create the filter.
  </Step>

  <Step title="Fill in the method settings">
    Enter the Skrill e-mail you forward from, then save.
  </Step>
</Steps>

<Note>
  Use a filter rather than forwarding everything. A blanket rule sends your entire inbox to `payments@sellauth.com`, which is far more mail than the detection needs.
</Note>

## Test it

Buy something cheap from your own shop and pay it from another Skrill account, attaching the memo shown at checkout. The order should complete within a couple of minutes of the Skrill email arriving. If it stays at **Pending**, the forwarded email is not arriving or could not be read.

## Troubleshooting

**Orders never process.** Forwarding was never confirmed, or the filter does not match. Check that Gmail lists `payments@sellauth.com` as a confirmed forwarding address, and that the filter's From value is `no-reply@email.skrill.com`.

**Some orders process, others do not.** Check the amount and the memo on the payment. A payment whose memo does not match the order is not matched automatically, and has to be processed from the invoice page. Partial payments are added up, and the order completes once the total, after the underpay allowance, covers the invoice.

**The amount arrived short.** Skrill deducted a conversion fee because the buyer paid in another currency. Raise the underpay percentage, or add a percentage fee to the method to cover it.

**The email address does not match.** The address in the method settings must be the mailbox the forwarding comes from. Another address on the same account is not recognised.

**Skrill restricted the account.** This cannot be resolved from SellAuth. Enable another method, and see [How to accept card payments](/guides/accept-cards).

## Next steps

<CardGroup cols={2}>
  <Card title="Cash App" icon="dollar-sign" href="/guides/payment-methods/cash-app">
    The same forwarding setup for Cash App.
  </Card>

  <Card title="Skrill Business" icon="credit-card" href="/guides/payment-methods/card-processors#skrill-business">
    Card payments through a Skrill Business account.
  </Card>
</CardGroup>


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