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GET
Get Ticket

Authorizations

Authorization
string
header
required

Authenticate with a customer token, minted server-to-server with POST /v1/shops/{shopId}/customers/{customerId}/token and sent as a Bearer token. Reseller API keys are rejected with a 403 here.

Path Parameters

ticketId
string
required

The ticket ID.

Response

id
string
Example:

"a0ec2492-c627-4b90-a390-6ca955902f27"

shop_id
integer
Example:

1

shop_customer_id
integer
Example:

1

invoice_id
integer
Example:

1

subject
string
Example:

"Order question"

status
string
Example:

"open"

created_at
string
Example:

"2026-07-23T12:00:00.000000Z"

updated_at
string
Example:

"2026-07-23T12:00:00.000000Z"

closed_at
string
Example:

null

archived_at
string
Example:

null

last_message
string
Example:

null

invoice
object
messages
object[]
Example: