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POST
Send Ticket Message

Authorizations

Authorization
string
header
required

Authenticate with a customer token, minted server-to-server with POST /v1/shops/{shopId}/customers/{customerId}/token and sent as a Bearer token. Reseller API keys are rejected with a 403 here.

Path Parameters

ticketId
string
required

The ticket ID.

Body

multipart/form-data
content
string

The message. Required unless images is present.

Example:

"Still nothing on my end."

images
file[]

Up to 5 image files (jpeg, png, webp, gif, avif; 5 MB each).

Response

id
string
Example:

"c3d4e5f6-a7b8-4c9d-8e0f-1a2b3c4d5e6f"

sender_type
string
Example:

"shop_customer"

sender_id
integer
Example:

1

content
string
Example:

"Still nothing on my end."

created_at
string
Example:

"2026-07-23T12:05:00.000000Z"

sender
object
attachments
object[]
Example: