Finding an invoice
Search accepts an invoice ID, an email address, or a transaction ID from your payment processor. Processor IDs are supported for Stripe, Square, SumUp, Mollie, Skrill, Authorize.Net, Revolut Business, Lemon Squeezy, NMI, Overpay and Whop, so a payment you can only see in the processor dashboard can still be traced back to an invoice here. Filters narrow the list by status, by date range, by whether an invoice is archived, by whether it was processed manually, and by attribution (UTM source, medium, campaign, term, content, or referrer host). Archiving takes an invoice out of the default list without deleting it. It is the practical way to clear resolved problems so the list shows only what still needs work.What is on an invoice
Items. Each line item, its status, and what was delivered. Payment details. The method used, the transaction ID, and method-specific fields such as a Cash App tag and note, a Zelle recipient and memo, a Skrill e-mail and memo, a PayPal receiver email, or a crypto address and amount. Totals. Subtotal, coupon and volume discounts, tax, the final total, the amount paid, and any cashback awarded. Customer information. Email, IP address, country, user agent and Discord account where available, along with the session behind the purchase. Attribution. How the buyer arrived, when known: theutm_source, utm_medium, utm_campaign, utm_term and utm_content values from the link they clicked, or the external referrer host (for example reddit.com) when the link carried no UTM tags. Attribution is visit scoped: the storefront keeps the last tagged click, or the first external referrer, for 30 minutes of browsing, and stamps it on any invoice created in that window. A purchase a day later from a plain visit is not attributed to the old campaign. Each value links to the invoice list filtered by it, and all six are included in CSV exports and in the API.
Dashboard note. A private note you can leave on the invoice for yourself or your team. Buyers never see it.
Actions
Which actions appear depends on the invoice’s status and delivery type.
Resending the email accepts a different address, which is the fix when a buyer mistypes their email at checkout.
Blacklisting from an invoice
The invoice page can block the buyer’s email, IP address and Discord ID directly, with one click each. Country, user agent and ASN can also be blocked from the customer’s session details. This is the fastest route after a chargeback or a fraudulent invoice, because you block exactly the values that invoice used. See Blacklist and Whitelist.Exporting
Export downloads the current filtered list as a CSV, named for your shop and the date. The filters you have applied carry into the export, so you can pull a single month, a single status, or everything. Use it for bookkeeping, for tax records, and for keeping your own copy of the sales history.Next steps
How checkout works
What each invoice status means.
Refunds and chargebacks
Recording a refund and responding to a dispute.
How delivery works
Why an invoice failed to deliver, and how to fix it.
Customers and balance
Customer records, store balance and cashback.