Loading stock
Stock lives on the variant. Open the variant and click into the deliverables field, then paste your items one per line.email:password form, and gift links as full URLs. The format does not matter. Each line is delivered exactly as written.
Blank lines are ignored and duplicates are removed when you paste, so an overlapping batch will not double up your stock.
There is no stock field to edit on a serial product. The count follows the list and drops with each sale.
Choosing which item is delivered
Deliverable Selection Method, on each variant, decides which line goes out next:
First suits anything with an expiry date, since it clears older stock before it becomes unusable. Last delivers your newest batch first. Random is useful when buyers can compare what they received and you do not want the order of your list to be inferable.
Managing existing stock
The same deliverables field lets you review and edit what is loaded, so you can remove a batch that turned out to be dead without clearing the whole list. To see what a specific buyer received, open their invoice.Labels and messages
Deliverables label renames what the buyer sees their items called. Out of the box that is Deliverables, with Download Deliverables and Copy Deliverables buttons next to it, on the checkout page and in the delivery email. Set it toLicense Keys and the buyer sees License Keys, Download License Keys and Copy License Keys instead. Account Details or Gift Codes work the same way. Keep it short, since it has to read well inside the buttons as well as on its own.
Out of stock message is shown when a payment completes and no stock is left. Say what happens next, because the buyer has paid and the invoice is not delivered.
Running out of stock
If stock runs out between payment and delivery, the invoice lands at Out of Stock rather than failing. The payment is kept, nothing has been delivered, and it waits for you to act on it.1
Load more stock
Add items to the variant as usual.
2
Process the invoice
Open the invoice and process it. The buyer is delivered and emailed as though it happened automatically.
Replacing a delivered item
If a buyer reports a dead key, you can swap it from the invoice page without refunding. Each delivered item has two options:
Undo Replacement puts the original back if you swap the wrong item.
The buyer sees the new item on their checkout page, at the same link they already have. That link shows the delivered items to anyone who opens it, so keep it out of public channels. See how checkout works. No new delivery email is sent, so tell them to reload the page, or resend the email from the invoice page if you would rather they got it in writing.
Replacing from stock uses a unit of stock and lowers the variant’s count. If that empties the variant, you get the out of stock notification as usual.
Next steps
How delivery works
The other delivery types and when to use them.
Products and variants
Pricing, quantity limits and checkout options.