Set up shipping zones first
A physical product cannot be purchased until at least one shipping zone exists. Zones are created under Shipping Zones. A zone is a group of countries with one shipping rate.
Set the rate to cover what posting costs you, including packaging. A rate set below cost acts as an unintended discount on every order in that zone.
Create the product
Choose the Physical delivery type, or start from the Physical Product template. Stock, price, variants and quantity limits work as they do for any other product. Variants are the natural place for sizes or colours, each with its own stock count. The Instructions field is shown to the buyer once payment completes, so use it for shipping expectations, dispatch times and how you will send tracking.Physical orders always collect a billing address, regardless of the Collect Billing Address setting in checkout settings.
Fulfilling an invoice
A paid physical invoice stays open until you record what happened with it, from the invoice page.1
Mark as Shipped
Available once the invoice is paid. You can add a tracking code and a tracking link, which the buyer sees on their checkout page.
2
Mark as Delivered
Records that it arrived, and closes the invoice.
Chargebacks on physical invoices
Card networks weigh delivery evidence heavily for shipped goods. A tracking number showing delivery to the buyer’s billing address is the strongest evidence available to you, which is reason enough to record tracking on every invoice. See Refunds and Chargebacks.Next steps
Products and variants
Pricing, stock, variants and checkout options.
How delivery works
How the other delivery types compare.